Popular holiday destination, Lyons Holiday Parks in Denbighshire, has praised staff and the local council for raising morale and working together after a crisis which saw 11 staff members testing positive for COVID. The Park was also hit by the ‘Ping-demic’, meaning that many other team members had to self-isolate, leading to the park having to close some facilities. Guests who had travelled far and wide were dismayed by this halt to their holiday plans, and Joseph Lyons Mound, company director told BBC news: “This has probably been the most difficult week we’ve had.”
Guests and owners were extremely patient and understanding during the crisis, with many taking to social media to voice their support for the park, and were delighted when park facilities were able to begin re-opening from Friday 23 July. All affected staff members are thankfully now fully recovered, and team members have completed their isolation.
The park worked closely with the IMT team and Denbighshire Council throughout the crisis, and praised both for the support they received. Beth Hughes, PR Executive for Lyons, said:
“We have nothing but and praise gratitude for the response from the IMT team and Denbighshire Council. In times like this, it’s important we all work together which is exactly what was in effect in this instance. At the end of the day, we all want the same thing: a successful summer for the area, while maintaining everyone’s safety and ensuring as many people as possible are able to work. It was a hugely efficient service and the process was deeply beneficial to our team.”
As the Park reopened, Beth was keen to reassure guests and owners that it is safe to visit, saying:
“Team, Guest and Owner welfare continues to be our top priority and Lyons continues to work closely with Denbighshire County Council to maintain the highest standards, and minimise risk to guests/ owners. This includes daily temperature checks among our team, plentiful reminder signs of social distancing and face covering requirements on-park, regular emails to team reminding them of the latest guidelines – minimal face-to-face, meetings outdoors if possible – and an abundance of hand sanitising stations at the park. Our team have pulled together, like the family we are, and are determined to continue to give guests the best possible holiday experience going forwards.”
“However the park must remind visitors travelling from England that Welsh restrictions are still in place (Face masks, social distancing and reduced capacity at indoor venues) and we ask our guests to support us with this.”
As Lyons Holiday Parks now begins to put the difficult experience behind them, the team are now focused on delivering a great experience for their guests – and with a festival called ‘Party in the Park’ taking place at Lyons Robin Hood on Sunday 8th August, the rest of the season should be full of the holiday fun that the park is known for.